super9 Terms & Conditions – User Agreement for Malaysia Online Betting

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "User", "you") and super9 ("we", "us", "the Platform"). By accessing super9.win, creating an account, making a deposit, or placing any wager, you irrevocably agree to these Terms in full. If you do not accept these Terms, you must immediately cease use of the Platform and close your account. super9 reserves the right to amend these Terms at any time, with amendments taking effect upon publication at super9.win/terms-conditions. Continued use of the Platform following publication of amended Terms constitutes acceptance of those amendments.

2. Eligibility

To register and maintain an account with super9 you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age. super9 strictly enforces the 21+ age restriction and will terminate any account found to be held by a person under this age.
• You must be legally permitted under the laws applicable to your jurisdiction to participate in online gambling. It is your sole responsibility to ascertain whether online gambling is lawful in your jurisdiction before registering.
• You must not be a resident of any jurisdiction where access to or use of online gambling platforms is prohibited.
• You must be acting on your own behalf and for your own personal, non-commercial entertainment purposes.
• You must not be a current employee, contractor, agent, or immediate family member of an employee of super9 or any of its licensors, software providers, or affiliated entities.

3. Account Registration and Security

Each individual is permitted to hold one (1) account on super9. Duplicate accounts are strictly prohibited. You agree to provide accurate, complete, and current information during registration and to maintain the accuracy of that information throughout your membership. You are solely responsible for maintaining the confidentiality of your login credentials. super9 will not be liable for any losses arising from unauthorised access to your account resulting from your failure to keep your credentials secure. You must notify super9 immediately via live chat support if you suspect unauthorised access to your account.

super9 reserves the right to conduct identity verification (KYC) procedures at any time, including but not limited to prior to processing withdrawal requests. Requested documentation may include, without limitation, a copy of a government-issued photo identification document and proof of address issued within the preceding three months. Accounts where KYC documents are not provided within a reasonable timeframe may be suspended pending verification.

4. Deposits and Withdrawals

All financial transactions on super9 are denominated in Malaysian Ringgit (MYR). Deposits are processed through approved payment channels, which currently include FPX, DuitNow, Maybank2u, CIMB Clicks, Public Bank, Touch n Go eWallet, and Boost. The minimum deposit amount and applicable processing times are published on the Platform and may be updated from time to time.

Withdrawals will only be processed to the same payment method used for the corresponding deposit where technically feasible, in accordance with anti-money laundering (AML) requirements. super9 reserves the right to conduct additional verification prior to approving any withdrawal. Withdrawal processing times are estimates and may vary based on payment provider processing schedules. super9 accepts no liability for delays caused by third-party payment processors.

Deposited funds that have not been wagered at least once may be subject to a processing fee upon withdrawal at the sole discretion of super9. All bonus balances must satisfy applicable wagering requirements before any associated winnings may be withdrawn.

5. Betting Rules and Wager Acceptance

All bets placed on super9 are subject to the specific rules applicable to the relevant sport, event, casino game, or betting market. These rules are published within the Platform and form part of these Terms by reference. super9 reserves the right to:

• Refuse, restrict, or limit any wager at its sole discretion without providing a reason.
• Void any wager placed on an event where the result was known at the time of placement ("late betting").
• Void any wager where a material error in odds, lines, or game outcome has occurred due to technical malfunction or human error.
• Settle wagers in accordance with the official result provided by the relevant governing body or independent data provider, regardless of any displayed outcome during live streaming.

In-play betting markets are subject to rapid odds changes. It is the Member's responsibility to confirm odds at the point of placement. Once a bet is accepted by the Platform, it is binding on both parties subject to these Terms.

6. Bonuses and Promotional Offers

Promotional offers, bonuses, free bets, and cashback incentives offered by super9 are subject to individual terms published at the time of the offer. General bonus conditions include:

• Wagering requirements must be met in full before bonus-derived winnings can be withdrawn. The specific rollover multiplier applies to the bonus amount unless otherwise stated.
• Bonuses are for personal use only. Sharing, transferring, or selling bonuses is prohibited.
• super9 reserves the right to withdraw or modify any promotional offer at any time. Where a bonus has been issued in error, super9 reserves the right to reclaim it.
• Bonus abuse — including but not limited to creating multiple accounts, systematic low-risk wagering to meet rollover requirements, or exploiting promotional terms — will result in forfeiture of the bonus and may result in account termination.

7. Prohibited Conduct

The following conduct is strictly prohibited on super9 and will result in immediate account suspension, forfeiture of balances, and may be reported to the relevant authorities:

• Providing false personal information, including misrepresentation of age or identity.
• Attempting to access the Platform from a jurisdiction where such access is prohibited.
• Colluding with other players or third parties to manipulate game or betting outcomes.
• Using software, bots, scripts, or automated tools to gain an unfair advantage.
• Using the Platform to launder money or for any other unlawful financial purpose.
• Engaging in chargebacks, payment reversals, or fraudulent deposit or withdrawal requests.
• Harassing, threatening, or abusing super9 staff or other members in any communication channel.

8. Intellectual Property

All content available on super9, including but not limited to software, design elements, logos, graphics, text, game titles, and data, is the exclusive property of super9 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only. Any reproduction, redistribution, modification, or commercial use of super9 content is strictly prohibited without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by applicable law, super9, its directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, consequential, punitive, or exemplary damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or any losses arising from gambling outcomes. The Platform is provided on an "as is" and "as available" basis. super9 does not warrant uninterrupted, error-free, or secure access to the Platform at all times. Planned and emergency maintenance periods may result in temporary unavailability.

10. Responsible Gaming

super9 is committed to promoting responsible gaming. All Members have access to the following responsible gaming tools via their account dashboard at no cost and without requiring a support request:

• Deposit Limits — daily, weekly, or monthly caps on the total amount deposited.
• Loss Limits — caps on total losses over a defined period.
• Session Time Reminders — configurable alerts based on duration of play.
• Cool-Off Period — temporary account restriction for periods of 24 hours to 6 weeks.
• Self-Exclusion — permanent or long-term account closure for Members who wish to stop gambling entirely.

If you are concerned about your gambling behaviour, we encourage you to visit our Responsible Gaming page for further information, support contacts, and links to professional services available in Malaysia.

11. Account Closure and Termination

You may close your super9 account at any time by contacting our 24/7 live chat support. Upon closure of an account, any genuine real-money balance (excluding bonuses that have not met wagering requirements) will be processed for refund to your last verified payment method within a reasonable timeframe, subject to completion of KYC verification where not previously performed.

super9 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including where we have reason to believe a Member has breached these Terms, provided false information, or engaged in conduct that poses a risk to the integrity of the Platform or to other Members. In the event of account closure due to a breach by the Member, outstanding balances may be forfeited.

12. Amendments to These Terms

super9 reserves the right to amend, update, or replace any part of these Terms at any time. Material changes will be communicated to Members via the Platform notification system or by email to the registered address on file, where applicable. Amendments take effect upon publication at super9.win/terms-conditions. It is the Member's responsibility to review the Terms periodically. Continued use of the Platform following the publication of any amended Terms constitutes the Member's acceptance of those changes.

13. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which super9 holds its operating licence. In the event of a dispute between you and super9, we encourage you to contact our customer support team in the first instance. If a dispute cannot be resolved informally, it shall be escalated in accordance with the dispute resolution procedures set out by our licensing authority. You agree that, to the fullest extent permitted by applicable law, any dispute will be resolved on an individual basis and not as part of a class or representative action.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact the super9 support team via the 24/7 in-platform live chat facility. You may also reach us at: [email protected] (plain text — not a clickable link). We aim to respond to all written enquiries within 2 business days.